TMaaS allows instant bill audit every month when the bill comes in. When a location is moved or tagged. If any billing shows up for the old location it is flagged as a variance and a billing dispute is opened to ensure timely resolution.
TMaas allows one click on location within portal to see any existing contract information to allow easy confirmation of liability before making any changes
The TrueChoice team ensures any new service is accompanied with economic downturn addendums to allow you to close a location without worry of penalty if needed.
The TMaaS expense module grabs information from scanned bill and loads into portal and at the same time does an instant audit to compare each location with what the contracted MRC (monthly recurring charges) are supposed to be. If there is a variance, location is flagged for further review.
The TrueChoice bill review team then reviews flagged locations to determine reason for variance and either opens billing dispute with carrier or approves for payment if increased charges are pre approved. No matter the decision, this is forwarded to you each week in update reports.
The TrueChoice team ensures any new locations are protected from rate increases by requiring providers to include addendums needed to counter language in terms and conditions of various providers.
As part of TMaaS, account reviews are done on a preset basis and and provided on a side by side comparison to ensure you are on the best pricing plan for comparable products.
Your TrueChoice Account manager, will have quarterly follow ups to review any changes in your business practices or share enhancements in technology that would be something to consider to allow your business to more productive or efficient.
Our TMaaS portal is loaded with 180 different providers / carriers and is updated as new products or pricing models are released. Your TrueChoice account manager will be reviewing your account once a quarter to ensure you are on best pricing model allowed by the terms and conditions of your current provider.
As part of TMaaS, you can select to receive monthly or quarterly updates on technology through automated system. You TrueChoice account manager is always available to schedule an appointment to review anything you read that you find interesting and have questions on.
TrueChoice team members go through ongoing industry training to be familiar with older, current, and soon to be released technology. By working directly with you and your team and maintaining record of your technology road map and understanding your desired business outcomes, your account manager will be prepared to share what is available during your scheduled account reviews.
When utilizing assisted help desk module of TMaaS, all carrier trouble tickets are documented, followed up on, and escalated when needed.
If a recurring problem is causing tickets to be opened multiple times for same issue, the ticket portal will flag it as recurring to allow you TrueChoice team to quickly identify and escalate.
When utilizing assisted help desk module of TMaaS, a ticket isn't closed in our TruChoice portal just because carrier states complete. A TrueChoice team member will reach out to your location effected to confirm the issue is resolved before closing the ticket.
Truechoice TMaaS has process to daily follow up with all of your employees through quick one or two click email questionnaire to ensure your employees are comfortable with solution they were recently trained on. If employee chooses no, options pop up to get detail of area where additional training is needed. Training is then followed up on for the specific parties that need it. Reports are provided as to employee engagement and satisfaction and email questionnaire continues until all employees click they are trained and comfortable with new solution.
This is function of TMaaS. Information is always available through TrueChoice portal.
Your TrueChoice team will gather information regarding your specific needs to determine cost effective redundant solutions as well as back up via data center or cloud solutions.
TrueChoice is partnered with the leading cloud IT providers with regional, national and even global capacity. Based on your needs, TrueChoice can bring in options for your review.
Project Management and “After The Sale” Support.
Trouble Ticket Management, Trouble Ticket Escalation, Trouble Ticket Follow Up , and Trouble Ticket Notifications.
Monthly audit of any recurring bills, proactive opening of billing disputes when needed, and integration and a few click import into accounting platforms.
Alerts to your IT department regarding latency, up/down status, interruption of service or alerts to our Assisted Help Desk to proactively open tickets with providers.
Intelligent Call Routing, Interactive Voice Response, Real Time Monitoring, Inbound and Outbound Automation.
Adding of Internet Circuits, SDWAN, Voice or Cloud services, single source for 100+ Solution Providers.
Managed Firewall, Distributed Denial of Service, and Cryptojacking Risk Mitigation.
Cabling, Fiber Optics, Muti-Location National Rollouts, and Vendor Management.